Frequently asked questions about care during the Covid-19 pandemic

The AICS Group believe it is all of our responsibility to help prevent the spread of COVID-19.

Some of the steps we are taking inside the office to minimise the risk of contracting and spreading the virus are:

– Increasing hygiene habits (Regularly washing hands, additional cleaning etc)

– Limiting public travel

– Conducting meetings and interviews via skype

– Booking online training

Our Package Managers and Admin Support are working to put together emergency plans for all our packages and this includes prevention measures.

  • The AICS Group has a robust Work from Home Plan that allows the agency to run at 80% efficiency.
  • The AICS Group  endeavour to provide Support Package where it is possible and safe to do so.
  • Where it is not safe, we will work with Local Authorities, Case Management and Relatives to determine the best plan for support.
  • We have invested in extra Recruitment Personnel and looking at ways to speed up the Compliancy Process. 
  • Under Government guidelines Support Workers are classed as ‘critical workforce’ and are allowed to attend work in their Clients’ home during the quarantine period, providing the work environment remains safe
  • If there isn’t public transport, Support Workers’ transportation (to and from work) will be assessed on a Client by Client basis.
  • During a National Quarantine Scenario where schools and childcare facilities are forced to close it will mean that many people cannot attend work and may choose to remain at home to reduce the risk of contracting the spreading of the disease.
  • Also, during this period Support Workers may choose to remain home to reduce the risk of contracting the spreading of the disease.
  • Although The AICS Group does have a database of staff we will be prioritising available Support Workers on critical (High Risk) packages and therefore the risk of not having the appropriate support will increase during the period. 
  • If a Client show symptom of COVID-19, they should immediately contact 111 and seek medical direction.
  • The AICS Group should be made aware at the earliest opportunity.
  • Where there is a Support Worker on shift, they will be asked to make safe the environment and where possible wait at distance (another room) for medical direction.
  • The AICS Group will take immediate advice from the local public health department as per Government advice.
  • The AICS Group will not be able to provide Support Packages where there is a confirmed case of COVID-19 within the work environment. Support will resume when the work environment is deemed safe.
  • Whilst COVID-19 testing is taking place The AICS Group will take advice from the local public health department as per Government advice.
  • If a Support show symptom of COVID-19, they should immediately contact 111 and seek medical direction. A Covid Test must be booked and taken
  • The AICS Group should be made aware at the earliest opportunity
  • Where the Support Worker is on shift, they will be asked to make safe the environment and where possible wait at distance (another room) for medical direction.
  • The AICS Group will take advice from the local public health department as per Government advice.
  • The AICS Group will not be able to provide Support Packages where there is a confirmed case of COVID-19 within the work environment. Support will resume when the work environment is deemed safe.
  • Whilst COVID-19 testing is taking place The AICS Group will take advice from the local public health department as per Government advice.
  • If a Head Office Worker show symptoms of COVID-19, they should immediately contact 111 and seek medical direction.
  • The AICS Group will move immediately to a Remote Working Back Up Plan. We will take advice. 
  • We will take advice from the local public health department as per Government advice. 
  • Public Health Officials will contact anyone who has been in contact with any persons who have tested positive for COVID-19.
  • The AICS Group will take any further advice from the local public health department as per Government advice.
  • The AICS Group will not be providing support for clients who test positive for Coronavirus and will liaise with the Client’s Relatives, Case Management, Local authorities and public health departments to determine the best plan for medical care.  
  • If a Family Member, who has been in contact with the Client, is tested positive for Coronavirus, The AICS Group will refer to the local Public Health Department as per current Government Advice.
  • The AICS Group will continue to provide support, where possible, if permission is given to do so.
  • The AICS Group will not be able to provide Support Packages where there is a confirmed case of COVID-19 within the work environment. Support will resume when the work environment is deemed safe..
  • We have ensured 3 months’ worth of PPE supplies are kept at each Client’s home. We monitor its daily use and will ensure the stock is replenished in time. We have built up relationships with suppliers that will guarantee as unhindered supplies.
  • The Government has announced a contingency COVID-19 budget of £7bn
  • The AICS Group is also assessing what additional assistance we can provide during the national quarantine and/or inability to work.

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