WHO IS THE CARE QUALITY COMMISSION?

The Care Quality Commission (CQC) is an executive non-departmental public body of the Department of Health and Social Care of the United Kingdom. They are the independent regulator of all Health and Social Care Services in England.   The CQC monitors, inspects, and regulates services to make sure they meet fundamental standards of quality and safety and publishes their findings, including performance ratings to help people choose care. 

STANDARDS OF CARE

The CQC sets out what ‘Inadequate’, ‘Good’ and ‘Outstanding’ care looks like. They conduct a range of inspections and visits in addition to their regular regulation and inspection programmes. Where they find poor care, they will use their powers to take action. They use information and evidence throughout their work, including people’s views and experiences of care, they work closely with the public, other organisations, and local groups cohesively.

You can contact the CQC and provide them with information about the care you are receiving or have received, this helps them to decide when, where and what to inspect, to improve the standards of care for our Service Users.

HOW TO CONTACT THE CARE QUALITY COMMISSION

The CQC phone lines are open Monday to Friday 8.30am – 5.30pm, excluding bank holidays.

General enquiries
Online contact form
Telephone: 03000 616161
Email: enquiries@cqc.org.uk

Information sourced and adapted from https://www.cqc.org.uk/what-we-do

https://www.aicsgroup.co.uk/wp-content/uploads/2020/12/CQC_Report_07_Feb_2020.pdf

 

Latest review: 3 March 2022

 

Please see our latest feedback from CQC:

As we emerge from the pandemic we are further developing our monitoring approach. In accordance with this approach we carried out a review of the data available to us about The AICS Group on 03-03-2022.

We have not found evidence that we need to carry out an inspection or reassess our rating at this stage. This could change at any time if we receive new information. We will continue to monitor data about this service.

 

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