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Package Manager APPLY NOW

Package Manager
33000 - 37000 gbp / year
30 Apr 2024
Full time

The AICS Group is looking for a Package Manager to work with our clients who have sustained a brain injury (either through accident, illness, or negligence) and want to get their lives back on track. Successful candidates will have the ability to plan, motivate, use their initiative, be patient, creative and be non-judgmental. You will be supported by our experienced Service Manager.

All successful candidates will be required to complete our bespoke training. Package Managers should have a minimum of 1 years’ experience in health care, ideally working with people with acquired/traumatic brain injury, but this is not essential if you have ample experience or transferrable skills.


  • Flexible working days/nights
  • Competitive pay rates
  • Mandatory Training (T&C)
  • Brain Injury Training
  • Medication Training
  • Epilepsy Training
  • Bespoke training based on clients’ needs and requirements.


Client & Package Management

• Complete and update the client’s care plan, risk assessment and rehabilitation support workers guide

• Work closely with the client’s MDT team to complete all client documentation

• Attend client MDT meetings monthly or as scheduled

• Attend and contribute towards emergency strategy meetings

• Highlight, recognise, and report any safeguarding concerns

• Liaise with client and their professional team regarding rehabilitation goals

• Organise and host all staff team meetings on behalf of your client

• Offer daily and ongoing support to all rehabilitation support worker

• Give clients professional advice, support, and guidance where necessary

• Complete full package reviews with client, case manager and/or professionals when required

• Organise/monitor the day-to-day activities of rehabilitation support worker working with clients

• Create and make amendments to MACH (daily reports) forms using the online system

• Monitor Rehabilitation support workers using the MACH Form (daily reports) systems

• Oversee general client development (Rehab Programme)

• Ensure that client files are compliant to The AICS Group & CQC standards

• Complete a quarterly audit on selected client files

• Keep up to date with CQC legislation regarding standards of care for clients

• Recruitment of appropriate staff to match existing clients’ requirements

• Send speculative ‘Profile Cards’ to clients and/or clients’ case manager

• Keep in communication with your clients regarding changes to any company procedures

• Arrange and host team meetings on the clients’ behalf

• Complete documents for client files in line with CQC standards

• Visit clients quarterly or when necessary

• Complete client home spot check on clients (including clients from other packages)

• Record and monitor any client complaints

Rehabilitation support workers Management

• Assist with the introduction of new rehabilitation support workers to clients & the organisation

• Identify any training needs for rehabilitation support workers (e.g., challenging behaviour, conflict management, professional boundaries)

• Communicate and work with the compliancy team to ensure staff files meet CQC standards (e.g., drivers, medication administration)

• Complete and amend any potential candidate profile cards when required

• Complete quarterly supervisions with all rehabilitation support worker

• Monitor rehabilitation support workers performance according to the organisation’s disciplinary policy

• Support all rehabilitation support workers with personal and professional development plans

• Provide as much information as possible to rehabilitation support workers on any potential clients

• Organise client and rehabilitation support workers meet and greets / interviews

• Check and update the Staff Plan system with rehabilitation support workers availability

• Complete and send out weekly or monthly client rotas

Payroll Management

• Check timesheets for accuracy and expense claims as and when required

• Confirm rehabilitation support workers weekly hours using the Staff Plan system

• Assist accounts with any payroll amendments, issues, or concerns

• Assist accounts with any invoice amendments, issues, or concerns

• Negotiate pay rates, expenses, and travel cost on behalf of rehabilitation support workers

when necessary

• Communicate directly with clients regarding any credit control issues, if required

New Referral Management

• Taking new referrals over the phone, face to face or via email

• Complete an initial referral form and file for future reference

• Update your client new referral pipeline form

• Send case manager or client the rate schedule, client information sheet and terms of business

• Arrange an initial referral meeting with client, client’s representative and/or case manager

• Complete the initial care plan, initial risk assessment and environmental risk assessment

• Communicate directly with recruitment department regarding any recruitment needs

• Communicate directly with the case manager or client’s representative regarding potential rehabilitation support workers

• Organise meet & greets / interviews with the rehabilitation support workers and client

• Complete the clients’ ‘Home folder’ and arrange for it to be on site

• Ensure the business has accurate information on all new clients – Case managers, solicitors, funders, other professionals and next of kin

• Clarify expense policy and procedure & emergency shift cover procedure

• Arrange a home visit with new clients 30 days after the start date (update, amend or edit documents)

Additional Duties

• Participate in supervision and appraisal system with the line manager

• Manage the organisation’s 24hr on call mobile phone service

• Assist with the training/development of new package manager or staff joining the company

• Upload necessary information on the Staff Plan system

• Assist with additional office administrative duties

• Assist with the reviewing of company policies and procedures where needed

• Attend annual conferences and other events when necessary

• Assist other departments within the organisation, supporting the demands of the business

• Always maintain a quality standard of service

• Any other duties required in the role by the service manager.


Rehabilitation support workers are responsible for promoting equal opportunities and for

challenging any behaviour or practice which discriminates against the client or a colleague on the

grounds of race, religion, disability, age, gender, sexual orientation, or any other difference.


  • To maintain a safe and secure working environment
  • To participate in the identification and assessment of risks and implement agreed working
  • procedures to minimise their impact.
  • To ensure that all incidents, accidents, or potential hazards are reported and recorded
  • following the Health and Safety Policy
  • To carry out Health and Safety checks and maintain accurate records.
  • To ensure all safety and security procedures are followed to keep self and others safe.
  • To promote awareness of Health and Safety amongst clients


All members of staff at The AICS Group have a safeguarding responsibility. As part of the role the post holder will undertake mandatory safeguarding as part of their induction. The post holder will be required to ensure that vulnerable adults and children are safeguarded. The role includes a dutyto refer any safeguarding concerns they may have to their line manager. To liaise with AICS internal safeguarding panel.


It is expected that all employees will understand that our work is confidential, and that confidential information must not be divulged.


The AICS Group is committed to offering training and support to all staff. The post holder will be required to attend mandatory training, participate in supervision, annual appraisals, and development reviews. Additional other training might be required/available in support of the understanding client’s needs.


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